Distance Learning Administration Network

The Distance Learning Administration Network was established in 2025, in collaboration with the University of London, to offer support to colleagues who support the administration side of distance learning courses. This includes everything from initial course enquiries, all the way through study and graduation, with encounters in enrolment processes, assessment management, liaising with academic staff and handling queries from students along the way. The group was initially founded to address feelings of isolation and a lack of understanding about this area of work. The aim of the Network is to empower members to address challenges and concerns. We do this by providing a safe space where DL administrators can connect with peers, exchange practice, share obstacles, and to discover new ways of working. 
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Typical participants: DL course teams - administrators, programme support, course managers, etc

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Co-chairs from left to right:
Gustavo Olivo, Head of Programme Management Support, University of London
Ruth Chandler, Course Manager, RVC
Joanne Jarvis, CertAVP Administration Manager, RVC

"It was wonderful to join the session. I was happy to hear from colleagues navigating similar challenges, and it was exciting to create our version of the 'perfect student'. It felt like the conversation could have gone on for hours, I absolutely loved the energy in the room and online!

"It was also nice to know, that I’m not alone in some experiences/processes, and I picked up a couple of useful ideas around processes that I’m hoping to put into practice. I also hope I was able to share, and hoping to continue to share, some good practice from our side that might be helpful to others."

Irina Petrova
Senior Programme Officer, Bayes Business School, 
City St George's University of London